It is almost always cheaper to go to the actual venue to pick up your tickets. Ticketmaster works as the middle man between the ticket buyer and the venue or promoter who is selling the event. The face value of the ticket goes straight back to the promoter or venue. Ticketmaster makes their money buy collecting a service charge when you place and order. So if you cut straight to the source you avoid higher convenience fees.
That doesn't mean the box office or venue doesn't charge some a convenience and or facility fee. Many times the facility fee (which is different than a service or convenience charge) is charged both at the venue and to people who are using Ticketmaster. The facility fee is set by the venue and is hypothetically for the venue to upkeep the building, maintenance, etc.
You could always call the box office and inquire as to their service charge and facility fee for the event you are interested if you want to know for sure.
venue location
Venue because online there is a transaction fee
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