If you were able to buy it then it's not sold out, your cousin was probably just looking on bad ticket sites, which there are a lot of. Trust me, I tried to buy tickets to a sold out concert on ticketmaster an it wouldn't let me, so if it let you buy them you should be good! :)
If you bought it online through Ticketmaster, you should be fine. I have always bought my concert tickets that way and have never had a problem.
Maybe your cousin went to places that were sold out of their allotted tickets, or he was looking for more than one ticket? Idk.
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